Today while checking out at Target, I was reminded about how important it is to be familiar with your store's coupon policy. I had a cashier who didn't want to let me use a particular coupon because it's face value was more than the price of the product itself. I politely explained Target's coupon policy to her but she continued to insist that she was correct. At first I told her I had time to wait while she called corporate to get the proper coupon policy, but then I told her that if she didn't want to call corporate I could show her the copy of Target's coupon policy that I carry in my coupon binder. It's printed straight from Target's website. I pulled it out and read to her the line about this particular instance. Here's what it reads:
• Coupon amount may be reduced if it exceeds the value of the item after other discounts or coupons are applied.
• We can't give cash back if the face value of a coupon is greater than the purchase value of the item.
After that, she agreed and adjusted the amount of the coupon to be the value of the item. I didn't have to wait for a manager to be called over or for her to call corporate. Of course, I didn't get the overage that I was expected on those 4 items but I still got them for FREE. Overage is a gift, not a right, so I was happy with my FREE items. I didn't want to make a big stink because the other items in my cart that I was getting overage on slipped right by her!
So, to make things easier for my deal seeking friends I have added a "Store Policies" section on my sidebar and I will continue to add these as I find them. I would recommend printing these and keeping them handy when you shop.
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